1. Introduction and Data Controller
Reelscoopmatesm ("we," "our," or "the Service"), operating under registered commercial registration number AT-98245103-S with registered corporate offices at Am Hof 8, 1010 Wien, Austria, acts as the Data Controller responsible for processing your personal data when you interact with reelscoopmatesm.xyz. We take individual privacy rights with utmost seriousness, maintaining strict adherence to Regulation (EU) 2016/679 (GDPR), the Austrian Data Protection Act (Datenschutzgesetz - DSG), and the California Consumer Privacy Act (CCPA).
2. Categories of Data Collected
Depending on your interaction with our Austrian travel guide platform and concierge forms, we collect the following data categories:
- Identity and Contact Information: Name, email address, postal address, and contact preferences submitted when utilizing our concierge inquiry form.
- Travel Profile Telemetry: Itinerary durations, preferred regional destinations, seasonal interests, and party sizes voluntarily supplied in inquiry notes.
- Technical and Device Telemetry: Internet Protocol (IP) addresses, browser type, operating system details, device screen resolution, referrers, and timestamps collected via standard web server logs.
- Cookie and Local Storage Data: Consent states recorded in your browser's local storage to honor your preferences regarding telemetry scripts.
3. Legal Bases for Processing (Art. 6 GDPR)
We process your personal data solely under recognized legal bases:
- Consent (Art. 6(1)(a) GDPR): When you willingly provide contact details via our concierge interface or consent to non-essential performance telemetry cookies.
- Contractual Performance (Art. 6(1)(b) GDPR): Processing necessary to provide customized travel advisory materials, itinerary blueprints, or responses you have specifically requested.
- Legitimate Interests (Art. 6(1)(f) GDPR): Maintaining platform security, defending against denial-of-service attempts, troubleshooting rendering anomalies on canvas shaders, and ensuring network integrity.
4. Data Retention Policies
We do not retain personal information longer than required for the purposes for which it was gathered. Technical server log entries are retained for a maximum of 30 rolling calendar days before automated cryptographic purging. Concierge inquiries and associated correspondence are retained for up to 24 months to maintain context for recurring expedition planning, unless you exercise your right to erasure sooner.
5. Data Subject Rights Under GDPR & CCPA
As a data subject, you hold fundamental enforceable rights regarding your information:
- Right of Access (Art. 15 GDPR): You may request a verified copy of all personal records held in our databases.
- Right to Rectification (Art. 16 GDPR): You may demand correction of erroneous or outdated data.
- Right to Erasure / "Right to be Forgotten" (Art. 17 GDPR): You may demand the complete permanent deletion of your profile data.
- Right to Restriction and Objection (Arts. 18 & 21 GDPR): You may restrict processing or object to data processing grounded on legitimate interests.
- California Privacy Rights (CCPA / CPRA): California residents have the right to opt-out of data sale or sharing (we do not sell personal data to any third parties) and the right to non-discrimination for exercising privacy rights.
6. International Data Transfers and Third Parties
Our server architecture is hosted within the European Economic Area (EEA). We do not share, sell, lease, or monetize your contact or telemetry data to commercial advertisers or data brokers. Third-party technical infrastructure providers engaged by Reelscoopmatesm operate strictly as Data Processors bound by enforceable Standard Contractual Clauses (SCCs).
7. Contact Our Data Protection Officer
For inquiries, subject access requests, or privacy concerns, please contact our designated privacy officer via email at [email protected] or by postal courier addressed to: Data Protection Officer, Reelscoopmatesm, Am Hof 8, 1010 Wien, Republic of Austria.